Privacy Policy

Last Update: 30 Abril 2024

This Privacy Policy defines how JCK GTRS Unipessoal Lda. (hereinafter referred to as MrJack Guitars) uses and protects any type of information given by the website user (hereinafter referred to as customer) when using our services.
MrJack Guitars is committed to ensuring your privacy.
When using this website normally, you may be asked to provide information that could identify you, MrJack Guitars commits to use this information only in accordance with this Privacy Policy.

1. Data Processing responsibility
Within the scope of its commercial activity, MrJack Guitars may collect personal information that allows customer identification. The collection and processing of customer data is governed by the Regulation (UE) 2016/679, and by the legislation and regulations applicable in Portugal.

2. Data Collected
While the customer browses the website, we may collect the following information:
     contact information:
         E-mail address, to be able to receive confirmation of orders and shipments.
         Name and Address, so we can send orders.
         Telephone/Mobile phone, to provide to the freight transport company, and have more expeditious contact if there is a problem with your order.
     Tax identification data:
         Taxpayer Number, so we can issue your invoice.
     data related to website navigation:
         IP address, browser used, operating system.

3. Data Collection Process
Data can be collected directly by browsing the website, when you create an account, place an order, submit a contact request via the contact forms, subscribe to the newsletter, or contact us via telephone or email.
MrJack Guitars also collects data indirectly through cookies. Please read our Cookies Policy below to better understand how and why.

4. Purposes and Legal Bases

*We consider we have a legitimate interest in responding to questions or queries

5. Recipients

5.1 MrJack Guitars employees
The customer's Personal Data may be processed by MrJack Guitars employees. Restricted personal access to personal data is based on a “need to know” criterion and only within the scope of the communicated purposes.

5.2 Third-party
In the course of MrJack Guitars business and for external processing purposes, the customer's Personal Data may be provided to service providers, namely to freight transport companies. Contracted service providers are obliged to maintain the confidentiality of Personal Data and to use them only for the contracted purposes.

5.3 Legal Obligations
MrJack Guitars may also disclose Personal Data in the following cases:
- To comply with mandates, laws and legal procedures, including government requests,
- If we consider disclosure to be necessary or appropriate to protect the rights, property or safety of MrJack Guitars, its customers or other interested parties. This disclosure includes exchanging information with other companies and organizations for the purpose of protecting against fraud and counterfeiting.

6. Transfer of Personal Data
The personal data collected and used by MrJack Guitars is not made available to third parties established outside the European Union. If such a transfer occurs due to any point in section 2, MrJack Guitars undertakes to ensure that the transfer complies with the applicable legal provisions.

7. Storage of Personal Data
MrJack Guitars stores Personal Data only for the period of time necessary to fulfill the purposes mentioned in Article 4 of this Policy.
This storage period varies depending on the Data in question, as it may be affected by the nature and purpose of collection. Likewise, certain legal obligations stipulate a specific storage period.
When the customer contacts MrJack Guitars via contact forms or telephone, the Data is kept for three (3) years and then deleted.
If the customer has agreed to subscribe to the newsletter, their Data will be kept until they cancel the service.
When the customer reports illegal content to MrJack Guitars, the Data is retained for a period of time depending on the infringement and the applicable statute of limitations.
When the customer exercises his rights in accordance with Article 9 of this Policy, his Data will be stored for a period of five (5) years and then deleted.
Finally, with regard to Data collected through cookies, it will be retained for the period indicated in the Cookies Policy presented below.

8. Service Limitation
The customer may choose not to provide some of their Personal Data, in which case the service we offer may be affected.

9. Customer Rights

9.1 Data Access Rights
In accordance with the European Regulation 2016/679 on Data Protection (hereinafter referred to as "GDPR"), MrJack Guitars undertakes to guarantee the exercise of customer rights.

Regardless of the purpose or legal basis of the processing, the customer has the right to:
- Access Personal Data;
- Rectify Personal Data;
- Delete Personal Data;
- Limit the processing of Personal Data;
- Instruct how MrJack Guitars will process Personal Data in the event of death.

If the customer has given their consent to process their Personal Data, they have the right to withdraw that consent at any time, however it does not render illegal any previous processing already carried out on a legal basis.
If the customer has given their consent to the processing of their Data or the processing is based on a contractual commitment, they have the right to portability of their Data provided.
If the processing of the Data is based on the legitimate interest of MrJack Guitars, the customer has the right to object to its processing on legitimate grounds in accordance with Article 21 GDPR.

9.2 Exercising Customer Rights
The right of access, the right to rectification, the right to deletion, the right to limitation, the right to portability and the right to object can be exercised by the customer by contacting MrJack Guitars, via email at gdpr@mrjackguitars.com.
MrJack Guitars has a period of one month to respond to any request regarding the exercise of the customer's rights from the date of receipt of the request. This deadline may be extended by two months, due to the complexity or excess of requests.
According to paragraph 6 of article 12 of the GDPR, to exercise these rights, MrJack Guitars, as Data Controller, reserves the right to ask the customer to prove their identity. Data that allows identification will be deleted as soon as the request is responded to.

10. Cookies Policy

For more information about the collection, storage, access and use of cookies, please see the Cookies Policy below.

11. Security
Customer Data is stored on secure servers protected by firewalls and antivirus software.
MrJack Guitars has implemented technical and organizational measures designed to protect the security and confidentiality of the Data against any accidental loss and any unauthorized access, use, modification or disclosure.
Given the inherent characteristics of the Internet, and although MrJack Guitars strives to guarantee the security of Personal Data, it cannot guarantee the absolute security of information sent to the website. The customer agrees that he provides his Data at his own risk.
MrJack Guitars cannot be held responsible for any failure to comply with the privacy settings and security measures implemented on the website. As such, the customer agrees that the security of their information is also their responsibility. For example, the customer is responsible for keeping the password for accessing their account confidential.
The website may contain links to social media platforms or other websites, managed on third-party servers by people or organizations of which MrJack Guitars has no control or affiliations. MrJack Guitars cannot under any circumstances be held responsible for the way in which Data is used or stored on these third party servers.

12. Privacy Policy Review
Given the constant evolution of laws and regulations relating to technology and the protection of personal data, it is likely that this Policy will be updated.
MrJack Guitars reserves the right to change this Privacy Policy at any time. The date of the last update will always appear on this page.
If any disposition of this Policy is considered invalid or illegal, it will be disregarded and will not affect the validity of the remaining dispositions of this Policy.

13. Applicable Law

The Privacy Policy, as well as the collection, processing or transmission of Customer Data, are governed by the Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016 and by applicable legislation and regulations in Portugal.

Any disputes arising from the validity, interpretation or execution of the Privacy Policy, or which are related to the collection, processing or transmission of the Personal Data, must be submitted exclusively to the jurisdiction of the judicial courts of the district of Lisbon, without prejudice to legal regulations applicable imperatives.

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Cookies Policy

When the customer uses the website, MrJack Guitars may use cookies to store information.

What is a cookie?
Cookies are small text files (usually made up of letters and numbers) stored in the memory of the browser or device when the customer visits a website.
There are several types of cookies:
- Session cookies: expire when the browser is closed.
- Persistent cookies: these are stored on the device between browser sessions and allow us to remember customer preferences.
- Proprietary cookies: are issued by the website visited.
- Third-party cookies: are issued by a third-party website separate from the website visited.

What cookies does MrJack Guitars use?
The cookies used at MrJack Guitars have several purposes, namely:
- They are necessary for the normal functioning of the service;
- Help improve performance;
- They allow the use of extra resources.

a) Technical and necessary cookies
MrJack Guitars issues session cookies that are strictly necessary for the website to function correctly and do not require prior consent to be deposited on the terminal.

b) Analytical cookies
MrJack Guitars may use cookies to help evaluate the performance of the Site, its applications, services and tools, particularly in the context of analytical practices, to help understand how visitors use the Site.

c) Navigation and performance cookies

How to manage cookies?
Certain website features are only available using these cookies, so if the customer does not agree to use these technologies, some features or services will become unavailable.
For more information about how to block, delete or disable these technologies, please refer to your browser or device settings.

For third-party cookies, you can configure your browser settings to refuse all third-party cookies.
For Google Chrome, visit this link. (https://support.google.com/chrome/answer/95647?hlrm=en)
For Mozilla Firefox, visit this link. (https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer)
For Microsoft Edge, visit this link. (https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy)
For Opera, visit this link. (https://help.opera.com/en/latest/security-and-privacy/#tracking)
For Internet Explorer, visit this link. (https://support.microsoft.com/en-gb/help/17442/windows-Internet-explorer-delete-manage-cookies#)
For Apple Safari, visit this link. (https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac.)