Help Center

Simply choose the quantity and click button "Add to Cart". Products added to cart are maintained even while you browse the website, you may add as many products as you wish. When you view your cart you may edit your order, removing products or changing quantities. When you are satisfied go to checkout, where you have to fill your address details, or choose your address from the address book, if you have an account. After placing an order, you will receive a first email stating that we received your order. Later you will receive final confirmation. Prices, stocks, delivery time and other information should be always confirmed. In case there are any deviations client is always informed before payment.

We try to make our prices the most competitive as possible inside EU. Send us a message with the information of the website/store where you saw cheaper prices and we'll do our best to match the price or even lower. Please be aware of the requisites first: - Store or website where you saw the cheaper price must be european; - Store or website where you saw the cheaper price must have the product in stock; - The product in question must be exactly the same (brand, model, color, etc); - As a reference we must take into account value of other expenses that you would have at the other store/website, such as: payment expenses, freights, exchange rates, or other expenses affecting the final product price; - This campaign is available only for new products, excluding used product, B-stock, demo products, etc. - This campaign is not applicable to tube valves.

Orders are valid only after our confrmation. Prices, stocks, delivery times and/or other relevant information must always be confirmed. Client is always informed if there is any deviation of what was presentd at the website, before the payment is made. Mr.Jack - Guitars n’Stuff declines any responsability for any errors published on the site, including errors related to updating prices, available quantities, images and technical characteristics.

No website existem 3 termos diferentes para a disponibilidade dos produtos:

In Stock

- The product exists in the store and can be ordered.*

Backorder available

- The product has to be ordered directly from the manufacturer and the delivery date varies. An email with an estimated delivery date is always sent before the proforma for confirmation.

Out of Stock

- The product is out of stock or has no anticipated delivery date. In this case the customer can use the "Notify me when available" field on the product page itself.

* The website shares stock information with a store open to the public, there may exceptionally occur discrepancies in the availability information, in this case, an email is always sent before the proforma for confirmation.

Our products have the following warranties:
New Products:

• 3 years for manufacturing defects (except consumable goods)
• 30 days for vacuum tubes, except in the case of extra warranty from the brand
• Lifetime warranty in selected products, properly marked as such (conditions apply, contact us for more information)

Used Products:
Our used products are tested and delivered in the best conditions as possible. However it is not possible to give the same warranty as a new product. Generally, and dependant on the product, the warranty may vary between 15 days or 3 years. Please contact us for more information about a specific product.

Yes, we buy used material, however there are articles that are more interesting for us than others. In the case of proposing any used article, be as explicit as possbiel about the exact model, color, condition, serial number and desired value. It will also be ideal to add some photos for a better evaluation.

Yes, please contact us about your product and be explicit about its characteristics.
Please say the exact model, color, status, serial number and target value. If you can attach some pictures it will be ideal.

Please contact us for more information.

If an item of your order is missing or replaced by another, please contact us within 24 hours of receiving your order. After confirming the error, Mr.Jack will make the exchange with no additional costs for the customer.

Generally, and when in stock, your order may take from 3 to 5 days depending on which country from Europe you are in, with the exception of Portugal and Spain, where the order may take just one or two days to arrive.
In case it takes more than this time to receive the order, please contact us.

In accordance with article 6 of Law no. 143/2001 of April 26, the client has a period of 14 days to terminate the contract without payment of compensation and without having to indicate the reason, the term is counted from the day of receipt of the order by the customer. Mr. Jack extends the return term, after communication, for a further 14 days to make the return.
This right is only applicable to orders sent by cash-on-delivery or prepaid, sent by carrier to the customer's address. Not applicable to products collected or purchased from the store.

To exercise this right, the client must send an email with receipt of notice, to mrjack@mrjackguitars.com, communicating his will to resolve the contract. If you exercise the right of withdrawal, the client must keep the articles in order to be able to return them under proper conditions of use.

The customer is responsible for the return charges and anomalies verified on the item or merchandise. Mr. Jack - Guitars & Stuff will not accept any return on items ordered exclusively for the customer, articles without the original factory packaging or goods that are returned incomplete or showing signs of use.

Consumables such as valves, cords, or batteries, are not covered by our return policy, as well as articles which, for hygiene reasons, can not be subsequently resold.

No returns are accepted also in this cases:

- Of customized articles, except manufacturing error;
- Articles with already registered software / hardware;
- Products which, upon request, have been ordered at the customer's request;

Shipping is always the responsibility of the buyer and is not refundable. In the case of offered postage, charges will be deducted to the value of the credit

Portugal

If order subtotal equals or is greater than 99 euros,  shipping costs to continental Portugal are free.
If order subtotal equals or is greater than 175 euros, shipping costs to Madeira / Azores are free.
Please check following table for shipping costs in other cases:

Region	Weight (Kg)	Amount (€)
Continental Portugal	∞	4,99
Islands Madeira / Azores	≤ 30	19,50
	> 30	By quotation

 

Other EU countries

If order subtotal equals or is greater than 175 euros, shipping costs to continental Spain are free, with exceptions stated in below table.
For some EU countries (check list below) we offer shipping costs if order subtotal equals or is greater than 200 euros. Some exceptions may apply (islands, autonomous regions, etc).
Please check following table for shipping costs:

Country	Shipping costs are free for orders > (€)	Shipping costs ** (€)
Spain  (excluding Baleares, Ceuta, Las Palmas, Santa Cruz de Tenerife and Melilla)	175	15
Austria	200	25
Belgium	200	25
Denmark	200	25
Finland	200	25
France	200	25
Germany	200	25
Ireland	200	25
Italy	200	25
Luxembourg	200	25
Netherlands	200	25
Poland	200	25
Sweden	200	25

Can´t find your country here? Contact Us to receive a shipping quote.

** In certain cases, packaging volume may change this values. A confirmation email is always sent.

For online purchases you may use the following payment methods:
- Bank transfer
- Multibanco
- MBWay
- Credit Card
- PayPal (for orders up to 500€)
- Cash on Delivery (Deliveries for Portugal Mainland only, and for orders from 15€ up to 500€. Subject to COD fee of 3,20€ )
- Payment in Installments (only for Portugal and Spain)

For purchases made at the store, you have at your disposal an ATM terminal (credit and debit cards)

Not all products that are in stock are immediately available for testing. A portion of our stock is in storage and is not immediately available for testing as soon as you go to the store. It is usually possible to schedule a day and time to test the instrument you want, contact us.

The store is open to the public at the following times:
Mon - Fri: 14h - 19h
Saturday: 14h - 18h
Sunday and holidays: Closed